Return & Refund Policy
At Vicantia, customer satisfaction is important to us. If you experience an issue with your purchase or wish to request a return, refund, or replacement, please contact us within 14 days of receiving your order.
Return Requests
To request a return, refund, or replacement, please contact us at:
Please include your order number, a description of the issue, and, where applicable, clear photos of the product.
Do not send any products back without contacting us first.
All return requests must first be reviewed by our customer support team. If a return is approved, we will provide you with the return address and return instructions by email.
Products sent to an address without prior authorization may not be accepted.
Eligibility
After receiving your request, we will review the circumstances and determine the appropriate resolution in accordance with this policy and applicable consumer law.
Depending on the situation, we may offer:
- A refund to your original payment method;
- A replacement product at no additional cost; or
- Instructions to return the original product before a refund or replacement is processed.
We reserve the right to decline requests that do not meet the conditions of this policy, such as requests made outside the applicable return period, subject to any rights you may have under applicable law.
Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and provide clear photos showing the issue.
Once your claim has been reviewed, we may issue a refund or send a replacement product. Depending on the circumstances, we may not require the original product to be returned.
Return Address
Our return address is not publicly displayed.
If your return request is approved, our customer support team will provide the correct return address and detailed instructions by email.
Please do not return your product to the address shown on the shipping package unless specifically instructed to do so by us.
Refunds
If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.
Replacement Products
If a replacement is approved, we will arrange for another product to be sent to you. We will provide any necessary instructions by email.
Contact Us
For any questions regarding returns, refunds, or replacements, please contact:
Vicantia
Email: support@vicantia.com
We aim to review requests as quickly as possible and provide the most appropriate resolution