Frequently Asked Questions
🚚 How long does delivery take?
Delivery usually takes 5-12 days. In rare cases, your order may arrive slightly later than expected due to circumstances outside of our control, such as carrier delays, customs processing, or other logistical factors. We always do our best to ensure your order reaches you as quickly as possible.
🌍 How much does shipping cost?
Shipping is completely free worldwide. No matter where you are, there are no additional shipping fees at checkout.
↩️ What is your return and refund policy?
Your satisfaction is important to us. If your product arrives damaged, defective, or with an issue, simply contact us and provide clear photos showing the problem. Once the issue has been verified, you will not need to return the product.
You can choose between:
- 💳 A full refund, or
- 📦 A free replacement of the same product.
We want to make resolving any genuine product issue as simple and hassle-free as possible.
🔒 Are payments secure?
Yes. Payments at Vicantia are secure and protected. We support trusted payment methods including Visa, Mastercard, American Express, Maestro, UnionPay, Shop Pay, Apple Pay, and Google Pay, giving you multiple secure options when placing your order.
💎 Are Vicantia jewelry materials high quality?
Yes. Our jewelry is designed for everyday wear, so you don’t have to constantly take it off during normal daily activities.
Depending on the piece, our jewelry is crafted from high-quality stainless steel or high-quality silver. We also offer gold-plated pieces with a durable, carefully applied finish designed to withstand everyday exposure to water, moisture, and perspiration while maintaining its appearance.
To keep your jewelry looking its best for as long as possible, we still recommend avoiding prolonged exposure to harsh chemicals, perfumes, chlorine, and abrasive cleaning products.