Contact
Weβre here to help. If you have any questions about your order, our jewelry, shipping, returns, refunds, or anything else, please donβt hesitate to get in touch with us.
Customer Support
For all inquiries, please fill our contact form or contact us at:
π§ support@vicantia.com
Our customer support team will review your message and get back to you as soon as possible.
Order Inquiries
If your question is related to an existing order, please include your order number and the email address used when placing your order. This will help us assist you more quickly.
Returns, Refunds & Replacements
If you would like to request a return, refund, or replacement, please contact us before sending any product back.
Once your request has been reviewed and, where applicable, approved, we will provide you with the appropriate instructions and return address by email.
Please do not send products to any address without contacting us first.
Damaged or Defective Products
If your product arrives damaged, defective, or incorrect, please email us with your order number, a brief description of the issue, and clear photos of the product.
Our team will review your request and provide the appropriate solution.
Vicantia
β¨ Jewelry made to be remembered.
π§ Email: support@vicantia.com